Skip to main content
ARS Home » Office of Communications » Video » problems

To play the video, you must have the Windows Media Player. If you don't have it, you can get it here.

Problems Viewing the Video?

We apologize for the inconvenience. Please tell us what the the problem is. We will promptly try to fix it.

This page describes a few common problems and tells how to report them to us via e-mail.

Is the problem blurry or jumpy video or video that is not displaying at all? This can happen when —

  • Your Internet connection is slow
  • Internet traffic is heavy
  • Not enough memory is available to your computer (closing other open programs or rebooting the computer can help)
  • Your media player software needs updating.

While those causes are beyond our control, we will try to resolve other issues. Please tell us:

  • Which video is giving you problems.
  • What the problem seems to be—the more details you supply, the better.
  • What error messages, if any, are appearing on your computer screen.
  • Which media player and version you are using, for example, Windows Media Player 9.

Please send your report to Nancy Vanatta.