2) How did you contact us?

 Telephone

 E-mail

 Fax

 Other:

3) The amount of time I had to wait to speak with a support staff member was reasonable.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

4) The support staff was courteous.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

5) The support staff was knowledgable.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

6) The support staff was helpful.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

7) The support staff was easy to understand.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

8) The support staff was able to help me solve my problem quickly.

 Strongly Disagree

 Disagree

 Undecided

 Agree

 Strongly Agree

9) Was your problem resolved on the first contact with the support staff or was additional support contact required?

 Resolved on first contact

 Required more than one contact

 Problem not resolved

10) Overall, how would you rate the quality of the assistance you received from the support staff?

 Very Poor

 Poor

 Good

 Very Good

 Excellent

11) Overall, how would you rate your satisfaction with the support services you received.

 Very Dissatisfied

 Dissatisfied

 Satisfied

 Very Satisfied

12) Do you have any suggestions for improvements of our support services.